Grandparents Ornaments

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Frequently Asked Questions

How long does personalization take?

Personalization typically adds 1-3 business days to your order processing. For specific timelines, please refer to the product page or contact customer service.

Can I see a preview of my personalized ornament?

Yes, many of our personalized ornaments offer a live preview feature on the product page, allowing you to visualize your custom design before ordering.

Can I see a preview of my personalized ornament?

Yes, many of our personalized ornaments offer a live preview feature on the product page, allowing you to visualize your custom design before ordering.

Do you offer gift packaging for personalized ornaments?

Yes, it will be available soon and offer various gift packaging options during checkout to make your personalized ornament ready for gifting. Details are available on our product pages

Personalization Fulfillment Time
Personalization times range from 3-5 business days before shipping. Shipping times depend on the method chosen at checkout plus the personalization time.
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Customer Service
We’re real people, and we’re happy to help Monday - Friday, 9AM - 4PM CST.
Call us at (715) 939-4084
Secure Shopping
Secure shopping at Ornament Shop for all your personalized ornaments!
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Returns & Refunds
Because each ornament is made just for you, we can’t accept returns on personalized items.
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Let customers speak for us

from 1118 reviews

Personalization Fulfillment Time

Customer Service

Secure Shopping

Returns & Refunds

Let customers speak for us