Privacy policy

Last updated: September 30, 2026

Ornament Shop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ornament Shop is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.

• Communications with us, including information you include when communicating with us or submitting a customer support inquiry.

• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information, including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, submit a form, or otherwise provide us with personal information.

• Automatically through the Services, including from your device and through cookies and similar technologies.

• From service providers that enable technology or process information on our behalf.

• From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account and order notifications, process purchases, returns and exchanges, manage accounts, arrange shipping, facilitate returns, enable reviews, and improve your shopping experience.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or postal mail and showing you advertisements for our products and services.

Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate potentially fraudulent, illegal, unsafe, or malicious activity, and secure our Services.

Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective service, communicate information related to your orders or account, and maintain our business relationship with you.

Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process, participate in litigation or other legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy. This may include:

• Shopify, vendors, and service providers that perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that help provide marketing services and advertising, subject to applicable privacy laws and your available privacy choices.

• Third parties when you direct us, request that we disclose information, or otherwise consent to the disclosure.

• Our affiliates or entities within our corporate group.

• Parties involved in a business transaction, such as a merger, acquisition, reorganization, or bankruptcy, or where disclosure is necessary to comply with applicable legal obligations or protect our rights.

SMS Information and Consent

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Phone numbers and SMS consent information collected in connection with our SMS communications are used to provide the communications you have requested or consented to receive, including customer service conversations, account and order notifications, shipping information, follow-up communications, and marketing or promotional messages where you have separately consented to receive them.

You may opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP or contact us at (715) 939-4084.

Message and data rates may apply. Message frequency may vary.

SMS Terms & Conditions

1. SMS Consent Communication

The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you consent to receive text messages from Ornament Shop, you may receive SMS communications related to:

• Customer service conversations and follow-up messages

• Account notifications

• Order confirmations and updates

• Shipping and delivery information

• Billing or payment-related inquiries

• Promotions, offers, and other marketing communications where applicable and where you have consented to receive them

For example, an order-related message may state:

"Ornament Shop: Your order has shipped! We'll send you additional updates as your personalized keepsake makes its way to you. Reply STOP to opt out or HELP for assistance."

Customer service messages may also be sent as part of an ongoing conversation you initiate with Ornament Shop.

3. Message Frequency

Message frequency may vary depending on your interactions with Ornament Shop, your orders, customer service conversations, account activity, and any marketing communications you have consented to receive.

You may receive up to 20 SMS messages per week, depending on the nature and frequency of your interactions with us.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your wireless carrier and pricing plan. Carrier fees may vary for domestic or international messaging.

5. Opt-In Method

You may opt in to receive SMS messages from Ornament Shop through methods including:

• Submitting an online form and selecting the applicable SMS consent option.

• Providing consent during a conversation with an Ornament Shop representative where permitted.

Consent to receive SMS messages is not a condition of purchasing products from Ornament Shop.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from Ornament Shop.

You may also contact Ornament Shop directly and request removal from the applicable SMS messaging list.

After opting out, you may receive a confirmation message indicating that your opt-out request has been processed.

7. Help

If you experience issues with our SMS communications, reply HELP to a message or contact Ornament Shop at:

Phone: (715) 939-4084
Email: help@ornamentshop.com

If you do not wish to receive SMS messages, you may choose not to select the SMS consent checkbox on applicable forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.

• Message frequency may vary.

• You can opt out at any time by replying STOP.

• For assistance, reply HELP or call (715) 939-4084.

• Please review our Privacy Policy and Terms & Conditions for additional information.

SMS Opt-In Language for Website Forms

Where an Ornament Shop website form provides the option to consent to SMS communications, the SMS checkbox should be optional and unchecked by default and should display the following language:

☐ By checking this box, you agree to receive SMS messages from Ornament Shop related to conversations, marketing, and account notifications. You may reply STOP to opt out at any time. Reply HELP or call (715) 939-4084 for assistance. Message and data rates may apply. Message frequency will vary. Learn more in our Privacy Policy and Terms & Conditions.

Consent to receive SMS marketing messages is not a condition of purchase.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and processed by Shopify and service providers as necessary to provide the Services.

Shopify may also process information in connection with enhanced features, advertising, security, analytics, and other functionality. For more information about Shopify's processing practices and available privacy rights, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion as applicable.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information sent to us may not be secure while in transit, and we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether the information is needed to maintain an account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights relating to your personal information, including:

• Right to Access / Know

• Right to Delete

• Right to Correct

• Right of Portability

• Right to Opt Out of Sale or Sharing for Targeted Advertising

These rights are not absolute and may apply only in certain circumstances.

Managing Communication Preferences

We may send promotional emails and, where you have provided the applicable consent, promotional SMS messages.

You may unsubscribe from promotional emails using the unsubscribe option provided in our emails.

You may opt out of SMS messages by replying STOP. For SMS assistance, reply HELP or contact us at (715) 939-4084.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications that are necessary to service your account or orders, where permitted by applicable law.

Complaints

If you have complaints about how we process personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country where you live.

Where required, we rely on recognized transfer mechanisms, including applicable Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide additional notice where required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, SMS communications, or would like to exercise an available privacy right, please contact us:

Ornament Shop / Bishop Group Holdings Inc.
215 Monroe Street North, #401
Hudson, WI 54016
United States

Phone: +1 (715) 939-4084
Email: help@ornamentshop.com