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Frequently Asked Questions

How long does personalization take?  

Personalization typically adds 1-3 business days to your order processing. For specific timelines, please refer to the product page or contact customer service.  

Can I see a preview of my personalized ornament?

Yes, many of our personalized ornaments offer a live preview feature on the product page, allowing you to visualize your custom design before ordering.

Can I see a preview of my personalized ornament?

Yes, many of our personalized ornaments offer a live preview feature on the product page, allowing you to visualize your custom design before ordering.

Do you offer gift packaging for personalized ornaments?

Yes, it will be available soon and offer various gift packaging options during checkout to make your personalized ornament ready for gifting. Details are available on our product pages

  • Shipping

    Once your order ships, it usually arrives in 3–7 business days, depending on where you live.

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  • Customer Service

    We’re real people and we’re happy to help.
    Email us at help@ornamentshop.com
    Call us at (517) 295-3607

  • Secure Shopping

    Secure shopping at Ornament Shop for all your personalized ornaments!

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  • Returns & Refunds

    Because each ornament is made just for you, we can’t accept returns on personalized items.

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