Pet Memorial Collection

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Frequently Asked Questions

How long does personalization take?  

Personalization typically adds 1-3 business days to your order processing. For specific timelines, please refer to the product page or contact customer service.  

Can I see a preview of my personalized ornament?

Yes, many of our personalized ornaments offer a live preview feature on the product page, allowing you to visualize your custom design before ordering.

Do you offer gift packaging for personalized ornaments?

Yes, it will be available soon and offer various gift packaging options during checkout to make your personalized ornament ready for gifting. Details are available on our product pages

  • Ornamentshop Shipping

    Personalization Fulfillment Time

    Personalization times range from 3-5 business days before shipping. Shipping times depend on the method chosen at checkout plus the personalization time.

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  • Ornamentshop Customer Service

    Customer Service

    We’re real people, and we’re happy to help Monday - Friday, 9AM - 4PM CST.
    Call us at (715) 939-4084

  • Ornamentshop Secure Shopping

    Secure Shopping

    Secure shopping at Ornament Shop for all your personalized ornaments!

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  • Ornamentshop Refunds And Returns

    Returns & Refunds

    Because each ornament is made just for you, we can’t accept returns on personalized items.

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Let customers speak for us

from 1132 reviews

Found it to be perfect for granddaughter. Thank you.

Sharon Carroll
Ornament Shop

The 25th anniversary ornament is just beautiful! I can't wait to give it to my daughter and son-in-law!

Pat Rowekamp
Ornament Shop

I love the detail. Looks better than the picture!

Tammie Scheirman
Ornament Shop

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